Privacy Policy

Last updated: November 5, 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services.

Information You Provide

Account information (name, email address, password)
Profile information and preferences
Content you create or upload (incident reports, documents)
Communications with us (support requests, feedback)
Payment information (processed securely by third-party providers)

Information We Collect Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Log data (error reports, performance metrics)
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to provide, maintain, and improve our services.

Provide and maintain our compliance platform
Process and store incident reports and related data
Authenticate users and prevent unauthorized access
Send important notifications and updates
Provide customer support and respond to inquiries
Analyze usage patterns to improve our services
Comply with legal obligations and regulatory requirements
Protect against fraud, abuse, and security threats

We do not sell your personal information. We may share information in specific circumstances.

We may share information:

With your consent or at your direction
With service providers who assist in operating our platform
For legal compliance, court orders, or law enforcement requests
To protect our rights, property, or safety, or that of others
In connection with a business transaction (merger, acquisition, etc.)
With authorized personnel within your organization

Compliance Reporting

As a compliance platform, certain information may be shared with regulatory authorities as required by law, including Clery Act reporting obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your information.

Encryption of data in transit and at rest
Access controls and authentication measures
Regular security assessments and monitoring
Secure hosting infrastructure with reputable providers
Employee training on data protection practices
Incident response procedures for security breaches

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations.

We retain personal information for different periods depending on the type of information and purpose:

Account information: Until account deletion or after 7 years of inactivity
Incident reports: As required by applicable regulations (typically 7-10 years)
Usage data: Up to 2 years for analytics purposes
Financial records: As required by law (typically 7 years)

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws.

Your Rights Include:

Access to your personal information
Correction of inaccurate information
Deletion of your information (subject to legal requirements)
Portability of your data
Objection to certain processing activities
Restriction of processing in certain circumstances

To Exercise Your Rights:

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage.

We use the following types of cookies:

Essential cookies: Required for the platform to function
Performance cookies: Help us understand how you use our services
Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Third-Party Services

We may integrate with third-party services that have their own privacy policies.

Our platform may integrate with:

Authentication providers (single sign-on services)
Payment processors for billing
Analytics services for usage insights
Email services for notifications
Cloud storage providers for data hosting

These third parties have their own privacy policies and terms of service.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this privacy policy, please contact us.

Email: support@trysalus.com